Termination by CLIENT
CLIENT may request termination of the Services at any time through the customer management system or by written communication to [email protected]. The request must be submitted by the account owner or an authorized person and will be confirmed with the affected Services and effective termination date.
Merely ceasing use, removing applications, not accessing the account, or failing to pay does not constitute a cancellation request. A properly recorded request prevents renewals after its effective date even when amounts remain outstanding, without discharging past-due invoices, usage already incurred, applicable charges, or other obligations already accrued.
Cancellation of one Service does not automatically cancel other independent Services in the same organization, unless a technical or commercial dependency has been expressly disclosed.
Right of withdrawal
When an electronic purchase constitutes a consumer relationship and the statutory right of withdrawal applies, the consumer may exercise it within 7 (seven) days, calculated in accordance with article 49 of Brazilian Law No. 8,078/1990, without charge and with reimbursement of amounts paid as required by law.
The right of withdrawal is distinct from ordinary cancellation. This clause does not limit mandatory rights to reimbursement, re-performance, price reduction, or other remedies resulting from defects, failure to honor the offer, or applicable law.
Refunds, reversals, credits and payment disputes
Request and review
Refund, reversal or credit requests may be submitted through the dashboard, when that feature is available, or by email to [email protected]. Whenever possible, the request should identify the organization, invoice or payment, amount, date and reason.
UQBITZ may request additional information reasonably necessary to verify identity, purchase, payment and the circumstances asserted, without imposing disproportionate requirements or unjustifiably delaying the review. Receipt will be acknowledged through the same channel.
When an electronic purchase constitutes a consumer relationship, the request will be answered within the applicable statutory period and, in cases covered by Brazilian Decree No. 7,962/2013, within up to 5 (five) days, without prejudice to any shorter period required by law.
Grounds for reimbursement
A full or partial reimbursement, reversal or credit may be granted, as applicable:
- Upon valid exercise of the right of withdrawal;
- For a duplicate or incorrect charge, or a payment with no corresponding obligation;
- For proven service failure, failure to honor the offer, or application of a mandatory remedy;
- Under an SLA credit or expressly contracted commercial condition;
- When UQBITZ terminates the Service and cannot complete the paid period;
- With UQBITZ's express commercial authorization; or
- In any other case provided by applicable law.
Mandatory reimbursement cannot be excluded by the contracted plan, a provider rule or an internal policy.
Difference between refund, reversal, credit and dispute
For purposes of these Terms:
- Refund means returning an amount already paid;
- Reversal means reversing the entry or transaction through the payment method;
- Credit means an amount recognized for offset against a current or future invoice, when accepted by CLIENT and permitted by law; and
- Dispute or chargeback means a proceeding initiated with a bank, card network, acquirer or payment provider to challenge a transaction.
UQBITZ will inform the approved method and its effects on invoices, payments, credits, tax documents and Services.
Method and timing of return
Whenever technically possible, the return will be submitted to the original payment method. When that is not possible, a lawful and secure alternative may be used after validating identity and the required information.
After approval, UQBITZ will submit the return instruction without unjustified delay. Actual availability of the funds may depend on the bank, card network, acquirer, the payment processor or another responsible intermediary.
This operational dependency does not limit mandatory rights. Exercise of the right of withdrawal will follow the procedures and effects required by law.
Fees charged directly by CLIENT's financial institution are outside UQBITZ's control. UQBITZ will not deduct its own reimbursement fees when the return is legally mandatory.
Full or partial refund and cancellation
A partial refund only reduces the reconciled amount and does not automatically cancel the Service.
A full refund also does not automatically cancel the Service unless it results from withdrawal, termination, inability to continue, or a decision that requires termination.
Approval may require adjustments to the invoice, payment, credits and related tax documents. A refund request does not replace a cancellation request for an active Service or its future renewals; where applicable, CLIENT must also request cancellation.
Disputes and chargebacks
Upon receiving a dispute, UQBITZ may provide the payment provider with evidence necessary for review, including purchase, acceptance, invoice, payment, delivery, access and use of the Service, limited to what is necessary and processed in accordance with the Privacy Policy and applicable law.
Opening a dispute:
- Does not constitute cancellation of the Service;
- Does not discharge independent charges, usage already incurred or obligations not covered by the disputed amount;
- Does not constitute a final determination of the validity of the contractual obligation; and
- Does not, by itself, authorize irreversible termination of Services while the review remains formally open and the dispute is identified in UQBITZ's systems.
Independent and undisputed amounts remain payable on their respective dates.
If the dispute is resolved in UQBITZ's favor, the payment will be retained or restored in reconciliation, without a new charge for the same amount.
If the dispute is resolved by returning the amount to CLIENT or the paying institution, UQBITZ will make the appropriate financial, tax and Service record adjustments. Any contractual balance that remains lawfully due after reconciliation may become payable again, without duplication, upon notice to CLIENT and subsequent application of the ordinary collection schedule.
Dispute costs charged by the processor will not be automatically passed on to CLIENT. Any pass-through requires a valid legal or contractual basis, applicable prior disclosure and proof of the amount.
Prevention of duplication
UQBITZ will reconcile refunds, reversals, credits and chargebacks related to the same payment to prevent duplicate returns or charges.
If provider confirmation arrives after a credit, reversal or refund has already been granted for the same event, the records will be adjusted to the amount actually moved, preserving mandatory rights and preventing unjust enrichment by either party.
Effects of cancellation on prepaid services
Unless immediate termination is expressly requested or a Service-specific rule applies, cancellation of prepaid Services will be scheduled for the end of the paid period. The Service will remain available until that date, will not renew for a later period, and the request may be reversed through the dashboard before it becomes effective.
Ordinary cancellation after the statutory withdrawal period does not entitle CLIENT to a pro-rata refund for the remaining period, except where required by law, included in a specific offer, resulting from a proven service failure, or expressly authorized by UQBITZ.
CLIENT may request immediate termination. Outside mandatory reimbursement cases, early termination does not generate a pro-rata refund and may initiate irreversible technical actions. Provider or technical processing may require additional time, without creating a new recurring charge for a period after the effective date.
Effects of cancellation on usage-based or later-billed services
For Services billed by consumption, excess use, or after the service period, cancellation stops future renewals on its effective date and may generate a final invoice for usage, overages, taxes, charges, and commitments accrued through that date.
Minimum commitment
A commitment, fee, or residual amount applies only when expressly disclosed in the order, proposal, or contract before purchase. Irreducible commitments made to suppliers, including committed Google Workspace licenses, remain payable for the contracted term and quantity even if access is terminated earlier.
Termination by UQBITZ
UQBITZ may terminate the services, upon prior notice of 30 (thirty) days, in the following cases:
- Discontinuation of the contracted service;
- Closure of UQBITZ activities;
- Administrative convenience, ensuring completion of the paid period or, when continuation is not possible, a pro-rata refund for the unused period.
Termination for non-payment will follow the periods, final notice and Service-specific scope stated in the “Termination after prolonged non-payment” section and does not constitute a cancellation requested by CLIENT.
UQBITZ may terminate services immediately, without prior notice and without the right to refund, in the following cases:
- Violation of these Terms, Acceptable Use Policy or applicable law;
- Use of services for illegal, fraudulent activities or activities that cause harm to third parties;
- Attempt to compromise the security or stability of UQBITZ or third-party systems.
When termination results from a cause attributable to CLIENT, periods already used and irreducible commitments are not refundable, without prejudice to mandatory rights under applicable law.
Post-termination procedures
Export and recovery periods depend on the termination mode. For ordinary or immediate Service cancellation, the confirmed effective date applies; for non-payment termination, the effective date stated in the final notice applies, with no guarantee of subsequent recovery; and for voluntary full deletion of an account or organization, the dedicated flow's 30 (thirty)-day operational window applies.
After the applicable period, operational data under UQBITZ control will be deleted or anonymized within the technical limits of the activities. Residual backup copies may remain inaccessible until ordinary rotation and will not be reused to provide the terminated Service.
Deletion does not apply to tax documents, invoices, payments, disputes, security records, audit records or other information whose retention is necessary to comply with legal or regulatory obligations, exercise rights, prevent fraud or satisfy other lawful grounds. Such records will be restricted to the applicable retention purposes.
Specific provisions per service
Domain registration: The cancellation of management services does not imply loss of the domain, which will remain registered in the name of CLIENT until its expiration date. Transfer to another registrar is the responsibility of CLIENT.
Google Workspace: flexible models may be terminated according to the contracted cycle. Commitment licenses follow the term, minimum quantity and other Google conditions in effect at purchase. CLIENT must use the provider's export tools before the effective date; UQBITZ does not guarantee retention of data controlled exclusively by Google after subscription cancellation.
Professional email: immediate or non-payment termination may begin deprovisioning mailboxes and associated resources. CLIENT must export required data before the effective date, subject to the retention and post-termination provisions of these Terms.
Hosting and managed databases: commercial cancellation stops future renewals. Managed databases terminated for non-payment may be securely destroyed after the final notice; hosting and applications follow service-specific operational processing until technical deletion is confirmed. In either case, CLIENT must export data before the effective date.
Technical hours: one-off hours have no minimum commitment unless expressly agreed. The Hours Plan follows the cancellation, withdrawal and non-payment rules of section 2.5 and the summary of conditions accepted at purchase.
Development: In case of termination during an ongoing project, work actually carried out up to the date of cancellation will be invoiced. Delivery of partial work is subject to full payment of the amounts due.