Section 9 of these Terms

DATA PORTABILITY AND EXPORT

Terms applicable to the use and contracting of UQBITZ services and digital platforms.

Updated November 7, 2026 Version 2026-11-07.1

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CLIENT has the right to obtain a copy of its data at any time, in accordance with the Brazilian General Data Protection Law (LGPD) and the conditions established in this section.

Self-service

For most services, CLIENT can export your data directly, without needing to request UQBITZ:

  1. Hosting and applications: files, backups and databases through export features made available in the dashboard, tools compatible with the technology or technical assistance;
  1. Professional email (Google Workspace): Export carried out by CLIENT himself through the Google Takeout tool (takeout.google.com);
  1. Managed databases: export or backup in the formats and operations compatible with the contracted engine;
  1. UQBITZ Email Pro: export through a protocol, client or format supported by the service.

Export Request

For services or configurations that do not have a self-service tool, or when CLIENT requires technical assistance, the export may be requested from UQBITZ.

The request must be sent via ticket in the customer service system or by email, specifying:

  1. Service(s) and data you want to export;
  1. Desired format, if preferred;
  1. Reason for the request, when applicable.

UQBITZ will respond to the request within up to 10 (ten) business days, providing the data in a market standard format suitable for each type of content.

Export formats

The data will be made available in market standard formats, including, as applicable:

  1. Site files: ZIP format;
  1. Database: SQL format;
  1. Hosting backup: a file or format compatible with the technology used;
  1. Emails: a format or protocol defined by the contracted service;
  1. Other structured data: CSV, JSON or another technically available format.

Costs

Exports carried out by CLIENT via self-service tools are free and unlimited.

Export requests that require technical assistance or manual work from the UQBITZ team will be charged according to the current technical hours price list.

Limitations

UQBITZ will provide the data in its custody and control. Not included in export:

  1. Data stored exclusively in third-party services, whose export must be requested directly from the provider;
  1. Server-specific configurations that are not portable;
  1. Software, plugins or themes licensed from third parties, which remain subject to their respective licenses;
  1. Data already deleted according to retention policies.

Export at the end of the contract

For an ordinary scheduled cancellation, CLIENT must complete export by the stated effective date. For termination due to non-payment, the dedicated notices constitute the export window, and export must be completed before the effective date stated in the final notice. No additional recovery is guaranteed after that date, particularly when provider deprovisioning or secure storage destruction applies.

When the account holder requests full deletion of the account or organization through the dedicated dashboard flow, UQBITZ will maintain the existing 30 (thirty)-day operational recovery or export window before final purge, unless a legal obligation, authority order or security situation requires different handling.