Abschnitt 16 dieser Nutzungsbedingungen

OFFICIAL COMMUNICATIONS

Bedingungen für die Nutzung und Beauftragung der Dienste und digitalen Plattformen von UQBITZ.

Aktualisiert am 7. November 2026 Version 2026-11-07.1

Dieses Dokument liegt derzeit nur auf Englisch vor. Eine deutsche Fassung wird nach der rechtlichen Prüfung veröffentlicht.

Diese Seite gibt einen Abschnitt der Nutzungsbedingungen wieder. Die Nutzungsbedingungen sind ein einziger Vertrag — diese Aufteilung dient nur der besseren Lesbarkeit. Vollständige Nutzungsbedingungen lesen

Communication channels

Official communications between UQBITZ and CLIENT will be carried out exclusively through the following channels:

  1. UQBITZ email, preferred channel: [email protected] or [email protected];
  1. CLIENT email: email address provided when registering;
  1. Service system: customer panel available on the UQBITZ website;
  1. Website: publications in https://uqbitz.com for general communications.

For general telephone contact, UQBITZ provides the number +55 (11) 98555-5548. Telephone service is complementary and does not replace registration via email or the customer service system when the request requires formalization.

CLIENT is responsible for keeping your registration email address updated. Communications sent to the registered email will be considered valid and effective, regardless of read confirmation.

UQBITZ is not responsible for communications not received due to outdated email, full mailbox, spam filters or any other impediments beyond its control.

Informal communications

Conversations carried out via instant messaging applications (WhatsApp, Telegram and similar) or telephone are exclusively informative and operational in nature, not replacing official communications for contractual purposes.

Requests for cancellation, contractual changes, exercise of rights over personal data or any other formal demand must be sent through the official channels described above.

Types of communication and deadlines

Contractual communications: Changes to these Terms, the Privacy Policy or any contractual conditions will be communicated to CLIENT by email at least 30 (thirty) days in advance of their entry into force, in addition to being published on the UQBITZ website.

Financial communications: Invoices, charges, due date reminders and delinquency notices will be sent to the billing email stated on the invoice, to the persons configured to receive them or to the email registered for the organization, and may also be made available in the dashboard.

Operational communications: Notices of scheduled maintenance, incidents, service updates and other communications of a technical nature will be made via email and, when applicable, published on the website.

General communications: News, launches and general information may be sent via email marketing. CLIENT may request exclusion from this list at any time, without prejudice to receiving contractual, financial and operational communications.

Effect of silence

Contractual and financial communications that require a statement from CLIENT will contain an express deadline for response. Failure to respond within the indicated period will be considered tacit acceptance, unless specifically stated otherwise.

When there is no express deadline, CLIENT will have 15 (fifteen) calendar days from submission to respond, after which silence will be considered agreement.

Changes to Terms and Policies

Changes to these Terms will come into force 30 (thirty) days after communication to CLIENT. If CLIENT does not agree with the changes, it may terminate the contract in accordance with the Contract Termination clause, without imposing a fine, as long as it manifests itself within the period of 30 (thirty) days.

Continuing to use the services after the period of 30 (thirty) days implies full acceptance of the new conditions.