Abschnitt 12 dieser Nutzungsbedingungen

FORCE MAJEURE

Bedingungen für die Nutzung und Beauftragung der Dienste und digitalen Plattformen von UQBITZ.

Aktualisiert am 7. November 2026 Version 2026-11-07.1

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Neither party will be responsible for failures, delays or interruptions in the fulfillment of their obligations when arising from force majeure events or unforeseeable circumstances, meaning unpredictable, unavoidable events beyond the control of the parties.

Force majeure events are considered, in an exemplary and non-exhaustive way:

  1. Natural disasters, including earthquakes, floods, storms, fires and epidemics or pandemics;
  1. Wars, invasions, armed conflicts, acts of terrorism, insurrections or civil commotions;
  1. Widespread interruptions of electricity or telecommunications;
  1. Acts, decrees, laws, regulations or restrictions imposed by government authorities that prevent or restrict the provision of services;
  1. Strikes or stoppages that affect services essential to the operation.

What force majeure is not

The following do not constitute force majeure, even when carried out by third parties:

  1. Cyber attacks against the infrastructure operated by UQBITZ, including denial of service attacks (DDoS), ransomware or intrusions;
  1. Failures, interruptions or unavailability in the services of infrastructure providers engaged by UQBITZ.

Protecting the infrastructure and selecting the providers that support it are part of the very Services rendered by UQBITZ. The risk of such occurrences is inherent to its activity and not beyond its control, and therefore does not exclude its liability. In these cases, UQBITZ's liability is assessed normally, subject to the limit set out in the "Limitation of Liability" section.

Where the unavailability arises from an infrastructure provider, UQBITZ will pass on to CLIENT, in proportion to the affected Service, the amounts that the respective provider actually reimburses, without prejudice to the provisions of the "Limitation of Liability" section.

Notification

The party affected by the force majeure event must notify the other party as soon as possible, informing the nature of the event, its estimated duration and the measures being adopted to mitigate its effects.

Effects

During the force majeure event:

  1. The affected obligations will be suspended, without the application of penalties, fines or charges;
  1. UQBITZ will use its best efforts to restore services in the shortest possible time;
  1. The affected contractual deadlines will be extended for the period corresponding to the duration of the event.

Termination due to prolonged force majeure

If the force majeure event lasts for a period exceeding 30 (thirty) consecutive days, either party may terminate the contract by means of written notice, without the imposition of fines or penalties.

In this case, CLIENT will be entitled to a proportional refund of the amounts paid in advance for the period in which the services remained unavailable, minus the days actually used.